Refund policy

Refund & Return Policy

Effective Date: 11/1/2018
Last Updated: 8/26/25

At PackGoats.com, we want you to be satisfied with your purchase. Please review our policy below regarding returns, refunds, and cancellations.

1. Physical Products (Gear, Apparel, Books)

  • Return Window: Items may be returned within 30 days of delivery.

  • Condition: Products must be unused, in original packaging, and in resalable condition.

  • Non-Returnable Items: Clearance or sale items are final sale.

  • Shipping: Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

How to Initiate a Return:
Contact us at packgoatsinfo@gmail.com with your order number. Once approved, you will receive return instructions.

2. Digital Products & Courses

  • We offer a no questions asked money back guarantee on any digital product if the customer is unsatisfied in any way.

3. Memberships (Goat Club & Subscriptions)

  • Membership fees are non-refundable once a billing cycle has started.

  • You may cancel at any time, and your access will continue until the end of your paid period.

  • No partial refunds are provided for unused time.

4. Baby Goat Deposits

  • Deposits are non-refundable. Deposits secure your place in line and help us prepare for your baby goat.

  • Balance is due at pickup, paid directly to Ripple Ranch or our partnered breeder.

5. Damaged or Defective Items

  • If you receive a damaged or defective product, contact us within 7 days of delivery with photos and details.

  • We will either send a replacement or issue a refund, at our discretion.

6. Processing Time

  • Refunds (when applicable) are processed within 7–10 business days after we receive and inspect your return.

  • Refunds will be issued back to the original payment method.

7. Contact Information

For return or refund questions, please contact us:
📧 Email: packgoatsinfo@gmail.com
📞 Phone: 208-379-5700